Unworn items can be returned for refund only when received within 14 days of purchase. Terms and Conditions apply - please see below.
*VINTAGE ITEMS* ARE NON-RETURNABLE WITHOUT MAIL AGREEMENT. Due to the nature of vintage items, we regret that we can only refund vintage items if it has been agreed with us via email that you may return if the garment does not fit correctly, or if there is damage that was not made clear at the time of purchase, mutually agreed by Folkster that it could not have occurred while in the ownership of the purchaser. We hope you understand the need for this and please note we are always as reasonable as possible.
*SALE ITEMS* are non-returnable unless faulty.*
TERMS & CONDITIONS
IMPORTANT: All return items must be UNWORN, UNWASHED with tags in place, and with order number or proof of purchase.
They must not have odours of smoke, perfume, pets etc.
They must not have makeup/tan marks (clothes) or scuffs (shoes).
Items that do not meet these criteria or are non-returnable, will be denied. In this case, we will also not be responsible for the cost of returning it to the customer.
- Folkster is not responsible for the return costs except in the case where you are returning an item as faulty.
- We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.
- If a return item is misplaced in the post, it is up to the customer to investigate the matter with the postal or courier service they used.
- We can only refund an item once we have received it and not before.
- Refunds must be returned via the method of original payment.
- Once we have received your package, your refund will be processed within 7 business days.
- You will be notified via email at the email address listed on your account when your order was placed.
- Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
- Shipping charges on non-faulty items are non-refundable.
HOW TO RETURN
Please follow the instructions on the return form included in your package and return your items TO ARRIVE WITHIN 14 DAYS of receipt of your purchase, to the address below.
Please ensure you enclose the correctly filled returns form.
Please do include your order number on the outside of the envelope and return as follows to:
To: FOLKSTER RETURNS
ORDER NUMBER: __________
27 PATRICK STREET