RETURNS POLICY

Thanks for shopping with Folkster! 💛 We really hope you love your purchase, but we know that sometimes something just isn't quite right. Here's everything you need to know about returns.

FULL-PRICE ITEMS BOUGHT IN-STORE

Full-price items purchased in our Folkster store may be returned for a refund within 14 days of purchase, excluding items specifically listed as non-returnable below.

Items must be unworn, unwashed and unaltered, in original condition with tags attached and accompanied by proof of purchase.

This is our Folkster change-of-mind policy for in-store purchases and does not affect your statutory rights if an item is faulty, damaged or not as described.

ONLINE ORDERS

Eligible online returns must be notified to us within 14 days of delivery.

Please email hello@folkster.com within this period. Once a return has been notified, the item must be sent back without undue delay and within the timeframe required by law.

Items must be unworn, unwashed and unaltered, in original condition with tags attached.

Return postage is the responsibility of the customer for change-of-mind returns.

Where an entire eligible online order is cancelled under your statutory cooling-off rights, we will refund the cost of our least expensive standard delivery option. Any additional cost for upgraded or express delivery is non-refundable.

Refunds will be issued to the original payment method once the return has been received and processed.

SALE ITEMS

Sale items bought in-store

Sale items purchased in-store are final sale for change-of-mind purchases and are non-returnable and non-exchangeable.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Sale items bought online

Sale items purchased online may still qualify for statutory cancellation and return rights.

Any specific exclusions that lawfully apply will be clearly stated before purchase.

BRIDAL SAMPLE SALE GOWNS

Bridal Sample Sale gowns are sold as seen and, by their nature, may have been tried on and may show signs of wear or imperfections.

Any noticeable defects that we are aware of will be highlighted at the time of purchase, and we ask that the customer carefully inspect the gown and satisfy herself as to its condition before it leaves our store.

Any defects specifically disclosed and accepted at the time of purchase cannot subsequently be relied upon as the basis for a return.

Bridal Sample Sale purchases made in-store are strictly final sale for change-of-mind purchases, with no returns or exchanges.

This does not affect your statutory rights in relation to any separate fault or issue that was not disclosed at the time of purchase.

PRE-ORDERS, MADE-TO-ORDER & PERSONALISED ITEMS

Certain items that are made to order to your individual specifications or clearly personalised for you may not qualify for change-of-mind cancellation or return rights.

Where an item is non-returnable for this reason, this will be made clear to you before you place your order.

ACCESSORIES RETURNS

For hygiene reasons, earrings purchased in-store are strictly non-returnable and non-exchangeable for change-of-mind purchases.

Jewellery, belts and shawls purchased in-store are also non-returnable for change of mind.

For accessories purchased online, statutory consumer cancellation rights apply where required by law.

This does not affect your statutory rights if an item is faulty or not as described.

CONDITION OF RETURNS

Please take care of anything you're thinking of returning.

We can only accept returns on items sent back in appropriate condition - and should be tried on only as you would try them on in one of our stores.

Please avoid makeup, fake tan, perfume, deodorant marks, odours, stains or damage.

For online statutory returns, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, resulting in a reduction in its value, we may be entitled to make an appropriate deduction from the refund.

FAULTY ITEMS

If you believe an item is faulty, please contact us at hello@folkster.com before returning it and include details of the issue where possible.

Please note that returning an item as "faulty" does not automatically mean that Folkster has accepted that the item is faulty.

Once received, the item may be inspected so that we can assess the issue, including whether it is a manufacturing fault or whether the damage may have resulted from wear and tear, accidental damage, misuse or another cause.

Where an item is confirmed to be faulty or not in conformity with your consumer rights, we will provide the appropriate remedy in accordance with Irish consumer law.

Depending on the circumstances, this may be a refund, repair or replacement.

Your statutory rights are not affected.

REFUNDS

Once we receive your return, we'll check it and process any applicable refund to your original payment method.

For statutory online cancellations, refunds will be made within the timeframes required by consumer law. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back.

Once Folkster has processed your refund, your bank or payment provider may take additional time to show the funds in your account.

RETURNS FROM OUTSIDE THE EU

If you're returning an order from outside the EU, you are responsible for arranging the return correctly and for any applicable return shipping, customs or import charges, except where your statutory rights provide otherwise.

If Folkster incurs customs or import charges as a result of an incorrectly processed customer return, those charges may, where legally permitted, be deducted from the amount refunded.

We recommend checking with your local postal or customs service before returning goods from outside the EU.

HOW TO MAKE A RETURN

Returning something is easy :)

Please email us at hello@folkster.com with your order number to let us know you'd like to make a return.

Send your return to:

FOLKSTER RETURNS
27 Patrick Street
Kilkenny
Co. Kilkenny
R95 ARR8
Ireland

We strongly recommend using a tracked postal or courier service and keeping your proof of postage until your return has been completed.

YOUR STATUTORY RIGHTS

Nothing in this Returns Policy limits or affects your rights under applicable consumer law.