- *FOLKSTER.COM IS AN IRISH SITE - NO CUSTOMS OR TAXES ON SHIPPING WITHIN IRELAND AND THE EUROPEAN UNION*
Hi there :) Welcome to the Folkster Shipping Info Area. We hope all the info you need is here but let us know if we can help!
*Please note, our couriers are working round the clock to deliver parcels on time, however as we fast approach Christmas 2021, there may be some slight delays, particularly with next day delivery services. Rest assured, as always we will do our absolute best to ensure you receive your parcel asap.*
IRELAND (Republic of Ireland, Northern Ireland).
**Parcels up to 10kg only**
- €6.95 each via DPD Ireland on orders up to €29
- €3.95 each via DPD Ireland on orders from €30-€300
- Free shipping on orders over €300 in Ireland
This does not include large homewares, furniture, fragile items etc which may be collection only. A member of our team will be happy to help with any queries. Please email firstname.lastname@example.org
Northern Ireland Shipping
Due to postal codes, our system will automatically charge our Northern Ireland shoppers the UK shipping fee. Please do contact us at email@example.com and we will refund you the difference in the shipping costs. Please note, this does not include any duties or customs, or returns fees :)
UNITED KINGDOM (England, Scotland, Wales) Parcels up to 10kg.
- COST: €12.95 each via DPD
Brexit Shipping Update:
From January 1st, 2021, the UK are now no longer part of the EU. All orders placed, shipping directly from the ROI to the UK (excluding NI) from this date onwards are now subject to customs and import charges. Unfortunately Folkster (as with all non-EU shipments) has no control over these charges and can't be held responsible for these.
Further information on purchasing abroad from within the UK can be found here.
Please note there may also be a slight delay in the transportation of your order, due to the high volume of packages currently travelling between to the UK under this new system. Should you need any assistance with your order or have any questions please don’t hesitate to reach out to us on firstname.lastname@example.org
EUROPE (E.U. countries other than Ireland) Parcels up to 10kg.
- COST: €19.95 each via DHL
REST OF WORLD €19.99 SHIPPING TO ALMOST EVERY COUNTRY!
COST: €19.95 each via DHL (for most countries in the world )
Unfortunately we can not take responsibility for shipping delays caused by Public Holidays, transport issues, inclement weather or customs delays!
If you want to receive your order on time for Christmas, depending where you are ordering from, please order before the following dates:
- For Ireland, last date is the 20th of December
- For the UK, last date is the 16th of December
- For Europe, last date is the 19th of December
- For U.S.A., Canada, Australia, etc, last date is the 17th of December
*Please note, these dates are provided to us by our carriers as a guideline and whilst they've assured us they will do absolutely everything they can to ensure parcels are delivered on or before December 24th, due to circumstances beyond all of our control, in some very rare situations this may not be possible.*
IMPORTANT: Please provide an address where someone there can sign for your parcel during the hours of 9.30am-5.30pm. If you provide an incorrect address, miss your parcel and it needs to be resent, then unfortunately you will have to pay for the courier again.
All prices listed on our site are in EURO and charged in EURO. The customer has the option to check out their item in GBP or USD. The bank that has issued your credit card or PayPal or Apple Pay determines the exact exchange rate that you will pay, but in general it will match very closely with the going general exchange rates. These rates are not within Folkster's control.
Refunding from a different currency will also be dependent on the rates the bank offer that day. Folkster is not responsible for any shortfall should your native currency or the currency you paid with drop in value against the euro.
IMPORTANT : CUSTOMS & CHARGES
Your order may be subject to import duties and taxes, which are applied once a shipment reaches your country. Folkster cannot control and is not responsible for any duties or taxes applied to your package.
You will be responsible for paying additional charges for customs clearance. Customs policies and charges vary widely from country to country. You should contact your local customs office for further information.
Under certain circumstances, custom agents may delay delivery of some packages which is not the responsibility of Folkster.
If you refuse a shipment from Folkster, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Folkster. The above outlined amount will be deducted from your purchase refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
* FREE SHIPPING OFFER TO IRELAND T&C's*
We offer free shipping on all orders over the cost of €300.00 to Ireland. This allows for a fair usage policy of up to 10kgs.
This offer is subject to change and/or be removed without prior notice.
We retain the right to implement a 'fair usage' policy and/or determine whether the offer is applicable to an individual order.
We retain the right to cancel an order if we feel it is out with our 'fair usage' policy.
This offer does not include large homewares, furniture, fragile items etc which may be collection only.
A member of our team will be happy to help with any queries. Please email email@example.com
Please note, depending on order sizes and item demand, we may have to limit the order of certain garments to a maximum of 8-10 pieces per order. If you are hoping to place an order for over 8-10 pieces please do contact us at firstname.lastname@example.org or on 056 7703312 - we will be more than happy to look into your query and advise on stock availability.