Privacy & Cookies

Last updated: August 2026

At Folkster, we take your privacy seriously and want you to feel confident about how we use and look after your information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal data.

For the purposes of data protection law, the data controller is Folkster Limited, Company Number 523253, trading as Folkster and Folkster Bridal.

You can contact us at:

Folkster Limited
27 Patrick Street
Kilkenny
R95 ARR8
Ireland

Email: hello@folkster.com
Phone: +353 56 770 3312

What information do we collect?

Depending on how you shop with us or interact with Folkster, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone number
Order and transaction information
Appointment and booking information
Information you give us when contacting our customer care or bridal teams
Sizing, preferences or other information you choose to provide during an appointment
Marketing and newsletter preferences
Information you provide through surveys, reviews, competitions or promotions
Technical information about how you use Folkster.com, including your IP address, browser, device and website activity
Cookie and similar technology information

Payment information is processed securely by our payment providers. Folkster may receive information confirming your payment and transaction, but full payment card details are generally processed by the relevant payment provider rather than stored directly by Folkster.

How do we use your information?

We only use personal information where we have a lawful reason to do so.

We may use your information to:

Process your orders

We use your details to process payments, prepare and dispatch orders, arrange delivery, deal with returns and exchanges and contact you about your purchase.

We do this because it is necessary to fulfil our contract with you.

Manage appointments

If you book a bridesmaids, occasionwear or Folkster Bridal appointment, we use the information you provide to manage your booking and give you the service you have requested.

Provide customer care

We use your information to answer questions, deal with problems, help with sizing, orders, appointments, returns and other customer queries.

Improve Folkster

We may use information about purchases, customer feedback and how people use our website to help us improve our collections, website, services and customer experience.

Where we rely on legitimate interests, we only do so where we believe our use of your information is reasonable and does not unfairly affect your rights.

Keep our website and business secure

We may process information to help prevent fraud, misuse, security incidents and other unlawful activity.

Meet our legal obligations

We may retain and use information where required for tax, accounting, legal, regulatory or other statutory purposes.

Keep you up to date

If you have signed up to hear from us, we may send you emails about new Folkster collections, restocks, bridal news, events, offers and other Folkster updates we think you'll love.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@folkster.com.

Withdrawing from marketing will not affect important service emails relating to an order or appointment you have made with us.

Who do we share your information with?

We do not sell your personal information.

To run Folkster and provide our services, we may need to share relevant information with trusted third parties, including:

Our ecommerce and website providers
Payment providers
Delivery and postal companies
Appointment and booking service providers
IT, hosting and security providers
Customer service platforms
Email and marketing service providers
Analytics and advertising providers, where you have consented to the relevant cookies
Accountants, auditors, insurers, solicitors and other professional advisers
Government bodies, regulators, law enforcement or other authorities where required by law

We only share information that is reasonably necessary for the relevant service or purpose.

International transfers

Some of the companies that help us operate Folkster.com and provide our services may process information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we require appropriate protections to be in place in accordance with applicable data protection law. These may include recognised adequacy arrangements or approved contractual protections.

How long do we keep your information?

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet our legal, tax, accounting and regulatory obligations.

The length of time will depend on the type of information involved.

For example:

Order and financial information may be retained for the period required under applicable tax and accounting law.
Customer service correspondence may be retained where reasonably necessary to deal with queries, disputes or follow-up matters.
Marketing information may be retained until you unsubscribe or withdraw your consent, or until we determine that it is no longer appropriate to retain it.
Website and cookie information is retained in accordance with the relevant cookie settings and the purpose of the technology concerned.

When we no longer need personal information, we will delete it, anonymise it or securely dispose of it where appropriate.

Your GDPR rights

Under data protection law, you may have the right to:

Ask us what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain uses of your information
Request the transfer of certain information to you or another organisation
Withdraw consent where we rely on your consent to use your information
Object at any time to the use of your personal information for direct marketing

These rights are subject to certain legal conditions and exceptions.

To exercise any of your rights, email us at hello@folkster.com.

We may need to ask for information to confirm your identity before dealing with a request.

There is normally no charge for exercising your data protection rights.

Making a complaint

If you're concerned about how Folkster has handled your personal information, please contact us first at hello@folkster.com and we'll do our best to help.

You also have the right to make a complaint to the Data Protection Commission in Ireland, which is the Irish supervisory authority for data protection.

How we use cookies

Like most online shops, Folkster.com uses cookies and similar technologies.

Cookies are small pieces of information stored on your device that help websites work properly, remember preferences and understand how visitors use a website.

Some cookies are essential for Folkster.com to work. For example, they may allow the website to remember what you've added to your shopping bag or enable checkout functionality.

These strictly necessary cookies may be used without asking for your consent because the website cannot provide the service you've requested without them.

Other cookies may be used for things such as:

Website analytics
Measuring how customers use Folkster.com
Remembering preferences
Understanding the effectiveness of our marketing
Advertising and personalised marketing

Where consent is required, these cookies will only be used after you have made your choice through our cookie consent tool.

Managing your cookie choices

When you first visit Folkster.com, you can choose which non-essential cookies you would like to allow.

You can change or withdraw your consent at any time using the Cookie Settings option on our website.

It should be just as easy to withdraw your consent as it is to give it.

You can also control cookies through your browser settings, although blocking certain cookies may affect how some parts of Folkster.com work.

Third-party cookies

Some services used on Folkster.com may place their own cookies or similar technologies on your device.

These may include services that provide analytics, social media functionality, advertising or other website features.

Where these cookies are not strictly necessary, they will only be activated in accordance with your cookie consent choices.

Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

While no online system can ever be guaranteed to be completely secure, we regularly consider the measures we use to protect customer information and work with reputable technology and service providers.

Links to other websites

Folkster.com may sometimes contain links to websites operated by other organisations.

Once you leave Folkster.com, those websites have their own privacy practices and policies. Folkster is not responsible for how another website collects or uses your information, so we recommend reading the privacy policy of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our services, technology or legal obligations change.

The most recent version will always be published on this page, along with the date it was last updated.

Questions about your privacy?

If you have any questions about this policy or about how we use your personal information, please get in touch.