Our plan remains to open as safely as possible - which means all bridesmaid/debs/formal styles will be shopped by pre-booked appointment only for the foreseeable future (you can book directly here) :)
We are excited to announce though that we have taken the last few weeks to reconfigure our stores for WALK-IN too! We have created a walk-in casual/wedding guest/occasion/ gift and home store in the FRONT of our two shops , which is non-appointment :) The back rooms in both will remain closed for appointment only :)
This means more choice in the main stores for non-formal-buying customers, and more privacy and one-on-one styling for our appointment customers - yay! It also, and most importantly means we can control the social distancing and sanitation guidelines for the safety of our team and community :)
Below is the the breakdown of walk-in plans by store, along with the safety measures required to get to see you all safely again this week in Dublin and next week in Kilkenny! :D
TEMPLE BAR, DUBLIN :
WALK-INS & APPOINTMENTS :
We are excited to re-open the front of our Temple Bar store from *** Thursday July 2nd**** for walk-ins to shop our casual wear, dressy daytime and gift/homewares. :)
For Bridesmaids, Formal and Black Tie - it will be by pre-booked appointment only - which will take place in the back room which has a separate entrance and will be closed to the general public during appointments. We also have a second appointment only space upstairs too! You can book online right here or give us a call on 01 6750917 - we're always happy to help!
WALK-INS & APPOINTMENTS :
We are thrilled to re-open the front of our Kilkenny store on ***Thursday 9th of July*** for walk-ins to shop our casual wear, dressy daytime and gift/homewares. If we can re-open sooner, we will, but we want to make sure we get it perfect before opening :)
**For Bridesmaids, Formal and Black Tie** - it will be by pre-booked appointment only - which will take place in the back room which will be closed to the general public during appointments. :)
FOLKSTER BRIDAL KILKENNY :
Bridal is reopened for appointments now which you can book right <strong>here!</strong> The team are so excited to see you all. As Folkster Bridal is a smaller space, there is currently a maximum capacity of the bride plus one guest per appointment per COVID-19 guidelines. Face masks are kindly requested to be worn, and we have a hand sanitisation station upon entry. We are also cleaning each space after each appointment. :)
IF SHOPPING WITH US IN STORE, PLEASE TAKE A MOMENT TO READ ABOUT OUR CHANGES TO ENSURE SAFE SHOPPING :)
FITTING ROOMS :
Due to covid-19, we will initially not be operating fitting rooms in the walk-in store. We will have fitting rooms in the private pre-booked appointments as we have allowed time to sanitise them after each use.
Walk-ins : The current social distancing plan requires that the maximum amount of customers permitted in the walk-in section of Temple Bar & Kilkenny is 6 customers max and we will then operate a one-in, one-out way.
Appointments : The maximum amount permitted in the appointment space is (July 2nd-19th) up to 4 people max per appointment/ (July 20th onwards) 6 people per appointment. (this does not apply to bridal appointments - which are for the bride and one guest only due to space restraints)
PPE/FACE MASKS :
For the protection of our team and community, we kindly ask you to please wear face masks when shopping with us. We will have hand sanitiser stations at the entrance of the store and we require all team and customers to use it upon entry.
VINTAGE STORE :
We aim to reopen our Vintage store at the end of July - however if you would like to arrange an appointment to visit it before we re-open, please do reach out to us! :)
Please do get in touch to finalise payment and provide your shipping details or a collection date for in store :) You can reach us by phone on +353 56 7703312 between the hours of 12-6 Mon-Fri, or pop us an email to email@example.com :)
Website & Shipping
Yes - we would love for you to continue shopping online with us. Our shipping team are adhering to strict social distancing and sanitising guidelines :)
To ensure our consistent high standards of hygiene and social distancing are maintained, and to safeguard our temporarily reduced team while working: we are allocating one person to work in each department for now. That means one person in the online office, one incoming in the warehouse and one in sorting in the warehouse.
DPD is our national delivery partner and they have issued the following statement:
"DPD has ceased passing the driver's scanner to the consignee to capture a proof of delivery signature. Instead, where the consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient. Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed. GPS coordinates are captured at the point where the parcel is scanned as delivered."
DHL is our international delivery partner and they have issued the following statement:
“We are still operating our signature service as normal however our couriers have been instructed that it is the choice of the receiver whether they wish to physically sign for their parcel when delivery is taking place. If they don’t wish to sign on the courier scanner as normal the courier will confirm this with the person on site at the time of delivery and will enter their name against the delivery for our records. The couriers are sanitizing all scanners between delivery/collection drops.”
Once dispatched from our orders department, it usually takes about 1-3 business days to arrive within Ireland via DPD :) For international time frames - please allow 2-5 working days (Mon-Fri) depending on location :)
Please note: There may be some slight delays as courier companies come under extra pressure during this time, but we will monitor the situation and update our customers through our social media channels.
We send a tracking order to the email you used to place your order. Please be sure to check your spam or junk folder for that email. Still no sign? We're sorry if you haven't received a tracking number for your order just yet - it could be that your sale has not processed. Please pop our orders team a mail to firstname.lastname@example.org, and we can send on all the relevant information
Ireland is part of the EU and as such all orders placed for shipping to the Republic of Ireland and other EU countries will not incur customs and duties.
Orders to Northern Ireland and the United Kingdom do not currently incur customs charges but that may change with the effects of Brexit.
Countries outside of the EU may be subject to import duties and taxes, which are applied once a shipment reaches your country.
Folkster cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies and charges vary widely from country to country. You should contact your local customs office for further information :) More details on that here :)
We have lots of restocks ready to arrive once business resumes worldwide - so please sign up at the 'NOTIFY ME' button on the product you are looking for - it will email you the moment a size you are looking for is restocked. You can also reach out to us via email to email@example.com so we can give you a more definitive answer too :)
Customer care, returns & refunds
We have extended our returns policy for all non-sale items purchased from March 2nd, 2020 until July 12th. All non-sale items purchased from the 2nd of March can be returned for a refund where applicable up until and including the 12th of June 2020. For returns outside of these purchase dates, please reach out to us.
You can return to our returns address now via post (address below),
or you can arrange to return in store on one of our allocated return days. Please reach out to us at firstname.lastname@example.org to arrange an in-store return or for further assistance (Standard "Condition of Goods" returns policy applies)
ORDER NUMBER: __________
P.O. BOX 39,
REPUBLIC OF IRELAND
If your order was placed/received after the 2nd of March 2020, we will absolutely honour refunds until June 12, 2020. However, we would very kindly ask that as a small Irish business, we would love if you might consider a credit note instead of a refund, especially if you plan to shop with us again. Email us for more info: email@example.com :)
Wedding & bridemaids
For weddings due to take place this Spring/Summer that have now been postponed, where the gowns were purchased before the 2nd of March 2020, we are more than happy to offer an exchange or credit notes where possible.
Please note: if the gown is an old style that is now sold out and not being restocked, we may not be able to accept that return - with our deepest apologies. But you can be assured that we will always try our best.
At the moment we are rescheduling all appointments. If we haven't already reached out to you, please do get in touch!
For Bridesmaids appointments please email: firstname.lastname@example.org
For bridal appointments please email: email@example.com
We will monitor the situation and government guidance and update our May appointments asap.
We can offer a video chat appointment too - please email the above to arrange, and we will hopefully be offering a bridal sample shipping service in the future :)