Our plan remains to open as safely as possible - which means all bridesmaids will be shopped by pre-booked appointment only for the foreseeable future (you can book directly here) :)
We are excited to announce though that we have taken the last few weeks to reconfigure our stores for WALK-IN too! We have created a walk-in casual/wedding guest/occasion/ gift and home store in the FRONT of our two shops , which is non-appointment and open 7 days a week :) The back rooms in both will remain closed for appointment only :)
This means more choice in the main stores for non-formal-buying customers, and more privacy and one-on-one styling for our appointment customers - yay! It also, and most importantly means we can control the social distancing and sanitation guidelines for the safety of our team and community :)
Below is the the breakdown of walk-in plans by store, along with the safety measures required to get to see you all safely again.
TEMPLE BAR, DUBLIN :
WALK-INS & APPOINTMENTS :
We are excited to re-open the front of our Temple Bar store from *** Thursday July 2nd**** for walk-ins to shop our casual wear, dressy daytime and gift/homewares. :)
We will start our WALK-IN STORE with reduced opening hours which will be :
Mon/Tue/Wed/Thu/Fri/Sat : 10.30-6.30pm
Sun : 12pm-6pm
(Please note: Our pre-booked Bridesmaids Appointments are available for evening bookings)
For Bridesmaids - it will be by pre-booked appointment only - which will take place in the back room which has a separate entrance and will be closed to the general public during appointments. We also have a second appointment only space upstairs too! You can book online right here or give us a call on 01 6750917 - we're always happy to help!
WALK-INS & APPOINTMENTS :
We are thrilled to re-open the front of our Kilkenny store on ***Thursday 9th of July*** for walk-ins to shop our casual wear, dressy daytime and gift/homewares.
**For Bridesmaids - it will be by pre-booked appointment only - which will take place in the back room which will be closed to the general public during appointments. You can book online right here or give us a call on 0567703312 - we're always happy to help!
FOLKSTER BRIDAL KILKENNY :
Bridal is reopened for appointments now which you can book right here! The team are so excited to see you all. As Folkster Bridal is a smaller space, there is currently a maximum capacity of the bride plus one guest per appointment per COVID-19 guidelines. Face masks are kindly requested to be worn, and we have a hand sanitisation station upon entry. We are also cleaning each space after each appointment. :)
IF SHOPPING WITH US IN STORE, PLEASE TAKE A MOMENT TO READ ABOUT OUR CHANGES TO ENSURE SAFE SHOPPING :)
FITTING ROOMS :
Due to covid-19, we will initially be operating fitting rooms in the walk-in store when it is quiet.. We will have fitting rooms in the private pre-booked appointments as we have allowed time to sanitise them after each use.
Walk-ins : The current social distancing plan requires that the maximum amount of customers permitted in the walk-in section of Temple Bar & Kilkenny is 6 customers max and we will then operate a one-in, one-out way.
Appointments : The maximum amount permitted in the appointment space is (July 2nd-19th) up to 4 people max per appointment/ (July 20th onwards) 6 people per appointment. (this does not apply to bridal appointments - which are for the bride and one guest only due to space restraints)
PPE/FACE MASKS :
For the protection of our team and community, we kindly ask you to please wear face masks when shopping with us. We will have hand sanitiser stations at the entrance of the store and we require all team and customers to use it upon entry.
VINTAGE STORE :
We aim to reopen our Vintage store at the end of July - however if you would like to arrange an appointment to visit it before we re-open, please do reach out to us! :)
Please do get in touch to finalise payment and provide your shipping details or a collection date for in store :) You can reach us by phone on +353 56 7703312 between the hours of 12-6 Mon-Fri, or pop us an email to firstname.lastname@example.org :)
Website & Shipping
Yes - we would love for you to continue shopping online with us online or in store. Thank you for your support :)
To ensure our consistent high standards of hygiene and social distancing are maintained, and to safeguard our temporarily reduced team while working: we are allocating one person to work in each department for now. That means one person in the online office, one incoming in the warehouse and one in sorting in the warehouse.
DPD is our national delivery partner and they have issued the following statement:
"DPD has ceased passing the driver's scanner to the consignee to capture a proof of delivery signature. Instead, where the consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient. Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed. GPS coordinates are captured at the point where the parcel is scanned as delivered."
DHL is our international delivery partner and they have issued the following statement:
“We are still operating our signature service as normal however our couriers have been instructed that it is the choice of the receiver whether they wish to physically sign for their parcel when delivery is taking place. If they don’t wish to sign on the courier scanner as normal the courier will confirm this with the person on site at the time of delivery and will enter their name against the delivery for our records. The couriers are sanitizing all scanners between delivery/collection drops.”
Once dispatched from our orders department, it usually takes about 1-3 business days to arrive within Ireland via DPD :) For international time frames - please allow 2-5 working days (Mon-Fri) depending on location :)
Please note: There may be some slight delays as courier companies come under extra pressure during this time, but we will monitor the situation and update our customers through our social media channels.
We send a tracking order to the email you used to place your order. Please be sure to check your spam or junk folder for that email. Still no sign? We're sorry if you haven't received a tracking number for your order just yet - it could be that your sale has not processed. Please pop our orders team a mail to email@example.com, and we can send on all the relevant information
Ireland is part of the EU and as such all orders placed for shipping to the Republic of Ireland and other EU countries will not incur customs and duties.
Orders to Northern Ireland and the United Kingdom do not currently incur customs charges but that may change with the effects of Brexit.
Countries outside of the EU may be subject to import duties and taxes, which are applied once a shipment reaches your country.
Folkster cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies and charges vary widely from country to country. You should contact your local customs office for further information :) More details on that here :)
We have lots of restocks ready to arrive once business resumes worldwide - so please sign up at the 'NOTIFY ME' button on the product you are looking for - it will email you the moment a size you are looking for is restocked. You can also reach out to us via email to firstname.lastname@example.org so we can give you a more definitive answer too :)
Customer care, returns & refunds
Absolutely! We have a reduced team in place to help - here's how you can contact us:
We can currently take phone calls between 12-6pm Mon- Fri on +353 56 770 3312
You can chat with us live on folkster.com between 12-6pm Mon-Fri.
If you are returning by Irish AN POST : please return to :
ORDER NUMBER: __________
P.O. BOX 39,
REPUBLIC OF IRELAND
If you are returning by COURIER : e.g DPD, FASTWAY, DHL etc please return to :
27 PATRICK STREET,
REPUBLIC OF IRELAND
IN STORE RETURNS OF ONLINE ORDERS
Please note - any in store returns of online orders need to be pre-arranged by email to email@example.com or firstname.lastname@example.org. you can arrange to return in store on one of our allocated return days. Please reach out to us at email@example.com to arrange an in-store return or for further assistance (Standard "Condition of Goods" returns policy applies)
If your order was placed/received after the 2nd of March 2020, we will absolutely honour refunds up until June 12, 2020 only. After this date our standard 14 day returns policy applies.
Email us for more info: firstname.lastname@example.org :)
Bridal & Bridesmaids
For weddings due to take place this Summer 2020 that have now been postponed due to Covi-19, where the gowns were purchased before the 2nd of March 2020, we are more than happy to offer an exchange or credit notes where possible.
Please note: if the gown is an old style that is now sold out and not being restocked, we may not be able to accept that return - with our deepest apologies. But you can be assured that we will always try our best.
Yes due to COVID -19 we have changed our policy, meaning that bridesmaids can be tried on by pre-booked appointments only :) You can book your appointment and check the availability on the appointment calendar right >here< Appointments are available in both our Temple Bar and Kilkenny stores. :)
Yes, sadly due to no-shows we now require a 30 euro booking deposit to confirm your Bridal or Bridesmaid appointment. This deposit is refundable at the end of your booked appointment via the original method of payment. You may also be entitled to a refund of this deposit if you provide a MINIMUM of 72 hours notice to cancel your booked appointment. For info on how to cancel: see the next question :)
We are sorry you have to cancel! But we hope to see you again soon :)
To cancel your BRIDAL appointment -
To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email BRIDAL@FOLKSTER.COM with your appointment date and time and the name on the booking to ensure cancellation.
To cancel your BRIDESMAID appointment -
To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email HELLO@FOLKSTER.COM with your appointment date and time and the name on the booking to ensure cancellation.
Please note: We can only accept cancellations at minimum 72 hours prior to the start of your booked appointments, any cancellations after that time will nullify your deposit which will then not be refundable. The booking deposit can not be transferred to another appointment or stock or gift voucher or store credit.
Don't worry! We will always do our best to accommodate you - please do email us to email@example.com to see if we can fit you in quicker if you have an urgent situation :)
If you are making an in-store appointment or buying online but sizes are low, we recommend allowing 6-8 weeks for restock of your item :) If they are on our restock list, you will be able to pre-order some items in the appointment to ensure you get the sizes you need. Your in-appointment stylist will assist you further on the ordering of it all :)