We’re open 7 days a week at 27 Patrick Street, Kilkenny, and walk-ins are always very welcome :)

Monday to Saturday: 10am to 6pm
Sunday: 12pm to 6pm

If you’re shopping for bridesmaids, you’re welcome to pop in and browse anytime. For groups of more than two bridesmaids, we recommend booking a private bridesmaids appointment so we can give your group plenty of time, space and styling help.

Book a Bridesmaids Appointment >>

Folkster Bridal is by appointment only. If you’re looking for your wedding dress, you can book your private bridal appointment here:

Book a Folkster Bridal Appointment >>

Need a hand with anything before you visit? We’d be delighted to help.

Email: hello@folkster.com

If you are making an in-store appointment or buying online but sizes are low, we recommend allowing 6-8 weeks for restock of your item :) If they are on our restock list, you will be able to pre-order some items in the appointment to ensure you get the sizes you need. Depending on the style of dress and when we’re due to have it back in stock, it could take around 6-7 months to restock the item but your in-appointment stylist is there to assist you with the ordering of it all :)

For more detail visit our Bridesmaids FAQ >here< :)

For groups of 2/3 bridesmaids or more, we do recommend booking an appointment as we want you and your bridesmaids to have the best experience in your own space and with one of our lovely stylists :)

However we do always try our very best to facilitate all of our bridesmaids groups as best we can and understand availability is not always there on the day you and your bridesmaids are available altogether to make it to one of our stores

You can of course come to our walk in area where you can browse and try on our dresses in the main fitting rooms :)

You can book your appointment and check the availability on the appointment calendar right >here< :)

Yes, sadly due to no-shows we now require non-refundable deposits to confirm your Bridal or Bridesmaid appointment. The deposit of €20 deposit required for Bridesmaids appointments is non-refundable. After your appointment, you’ll receive a €20 Folkster gift card. You can use it toward any in-store purchase, including gowns and other items! Just a heads-up: the €20 is always issued as a gift card — even if you return your purchase, it stays as store credit :) 

For BRIDAL APPOINTMENTS:we require a non-refundable €20 booking deposit to confirm your Bridal appointment. This amount will be deducted from your bridal order when you purchase your bridal gown with us, or if you do not make a purchase with us that's ok too - the deposit is sadly non-refundable in these cases.

Don't worry! We will always do our best to accommodate you - please do email us to hello@folkster.com to see if we can fit you in quicker if you have an urgent situation :) 

To cancel your BRIDESMAID appointment - 

To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email hello@folkster.com with your appointment date and time and the name on the booking to ensure cancellation.

Please note: We can only accept cancellations at minimum 72 hours prior to the start of your booked appointments, any cancellations after that time will nullify your deposit which will then not be refundable. The booking deposit can not be transferred to another appointment or stock or gift voucher or store credit. 

Pop us a mail to hello@folkster.com with the details of your purchase and your order number or receipt, and we will do our very best to accomodate you :)

Please note: if the gown is an old style that is now sold out and not being restocked, we may not be able to accept that return - with our deepest apologies. But you can be assured that we will always try our best. 

Please visit our Bridesmaids FAQ >here< where we have lots more detailed info and questions answered :)

Of course, we are more than happy to help with any questions you may have so please jump onto our live chat or pop us an email to hello@folkster.com for anything else :)

Our Kilkenny store has steps leading up into the store.

Of course, please do not hesitate to contact our customer care team at hello@folkster.com, if you would like to speak to us about your booking in more detail, and/or if you have any special requests please do let us know, we will try our very best to accommodate and ensure your appointment with us is as comfortable as possible.

Yes, in the Kilkenny shop, you will view our Bridesmaid collection on the main shop floor which is open to the public and any items you wish to try on will be pulled by your stylist to a one-on-one fitting room :)

Yes, we take pride in offering the best customer service possible and to ensure you have our full attention our Folkster Bridal store is by appointment only. :) Our head of bridal Roisin Hennessy along with our brilliant styling team would be delighted to help you on your gown journey! Our beautiful showroom and fitting rooms can accommodate the bride plus 3 guests maximum :)

Please use our online scheduler via "Book A Bridal Appointment" to book in a date that suits you, and we'll look forward to seeing you then!

You will find the Folkster Bridal F.A.Q right >here< :)

We are sorry you have to cancel! But we hope to see you again soon :)

To cancel your BRIDAL appointment - 

To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email bridal@folkster.com with your appointment date and time and the name on the booking to ensure cancellation. 

Just a quick one from our Bridal team: Our appointment deposit is to secure your place with our dedicated team of stylists so we sadly cannot offer a refund or a transfer of this deposit for any changes or cancellations once your appointment is confirmed.

We are so grateful for your understanding of this situation, which we had to introduce to be fair to our team, all of our brides and waiting lists :)

To cancel your BRIDESMAID appointment - please click >here<

Customs & Additional Charges

We will continue to ship to the UK from Ireland. Due to Brexit, all orders dispatched to the UK may now be subject to customs/additional charges which will be applied to the shipment upon arrival. Folkster cannot control and is not responsible for any duties or taxes applied to your package. Find more information on this here:)

Northern Ireland Shipping

Due to postal codes, our system will automatically charge our Northern Ireland shoppers the UK shipping fee. Please do contact us at orders@folkster.com and we will refund you the difference in the shipping costs. Please note, this does not include any duties or customs, or returns fees :)

For deliveries within Ireland, we mainly use DPD Ireland or An Post

For international orders, we mainly use DHL.

Depending on your order and delivery location, we may occasionally use another trusted delivery service where it makes more sense.

Once your order has been dispatched, you’ll receive tracking details so you can follow your Folkster parcel on its way :)

For full delivery information, visit our Shipping & Delivery page.

For up to date details on all shipping costs, please visit our Shipping page

Yes we do ship worldwide! We ship to most countries via DHL! More information on that >here< 

Once dispatched from our orders department, it usually takes about 1-3 business days to arrive within Ireland via DPD :) For international time frames - please allow 2-5 working days (Mon-Fri) depending on location :)

Please note: There may be some slight delays as courier companies come under extra pressure during peak times, but during these times we will monitor each situation and update our customers through our social media channels.

We send a tracking order to the email you used to place your order. Please be sure to check your spam or junk folder for that email. Still no sign? We're sorry if you haven't received a tracking number for your order just yet - it could be that your sale has not processed. Please pop our orders team a mail to orders@folkster.com, and we can send on all the relevant information 

Ireland is part of the EU and as such all orders placed for shipping to the Republic of Ireland and other EU countries will not incur customs and duties.

Countries outside of the EU may be subject to import duties and taxes, which are applied once a shipment reaches your country.

Folkster cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies and charges vary widely from country to country. You should contact your local customs office for further information :) More details on that >here< :)

Hopefully! :)

We regularly restock our core Folkster styles, colours and sizes, but as we focus and refine our collection, there are also times when we decide to rest or retire a style or shade.

If a product is coming back, we’ll update the product page where possible and you can use the Notify Me button to be emailed when your size returns.

For the latest restocks, new colours and new Folkster styles, you can also sign up to our newsletter here.

And if you’re unsure about a particular gown, just email us at hello@folkster.com and we’ll do our best to let you know what’s planned.

Please note, depending on order sizes and item demand, we may have to limit the order of certain garments to a maximum of 8-10 pieces per order. If you are hoping to place an order for over 8-10 pieces please do contact us at hello@folkster.comor on 056 7703312 - we will be more than happy to look into your query and advise on stock availability!

Absolutely! We have a team in place to help you - here's how you can contact us: 

• We can currently take phone calls between 10-3pm Mon- Thu on +353 56 770 3312 
• You can chat with us live on folkster.com between 10-3pm Mon-Thu. 
• You can email us to hello@folkster.com - OR if your query is in relation to Folkster BRIDAL, please email bridal@folkster.com.

If you’re returning an item by post, please send it to:

FOLKSTER RETURNS
27 Patrick Street
Kilkenny
R95 ARR8
Republic of Ireland

Before sending your return, please email us at hello@folkster.com with your order details.

You can read our full Returns Policy here.

Returning an online order in-store

Online orders can also be returned to our Kilkenny store, but these returns must be arranged with us in advance.

Please email hello@folkster.com before coming in and we’ll help organise it for you :)

Our standard Returns Policy and condition-of-goods requirements still apply.

We currently offer a 14 day full refund/exchange policy on most unworn, regular priced items. More information >here< :)

Email us for more info: orders@folkster.com :) 

Our Folkster collections are designed and sold primarily for the personal use of our customers, including brides, bridesmaids and anyone looking for something special to wear 💛

We don't supply Folkster gowns for commercial dress rental or hire businesses, and we reserve the right to review or cancel an order before dispatch where we reasonably believe it has been placed for commercial rental, hire or unauthorised resale purposes.

Purchasing a Folkster dress also does not give a third-party business permission to use our Folkster photography, campaign imagery, product images or branding to advertise or promote their business.

If you're ordering a larger quantity for a genuine bridal party or personal event, don't worry! Large customer orders are very welcome. If you'd like any help, just email us at hello@folkster.com.

Thank you for supporting independent Irish design and respecting the work that goes into creating Folkster 💛

This is something we care deeply about, and we also want to be really honest about it :)

We are a small Irish business in a very big global fashion industry. We know we can't change everything, and we would never claim to be perfectly sustainable. What we can do is keep improving the things within our control, ask more questions, buy more thoughtfully and build closer relationships with the people who make our clothes.

Our Folkster collections

Our Folkster gowns and dresses are designed here in Ireland and produced with a small number of trusted production partners in Spain and China.

We have worked with some of our core production partners for almost a decade, building long-term relationships based on trust, communication and a shared focus on quality.

Over the years, we have deliberately reduced the number of fashion suppliers we work with. This means we can build deeper, more direct relationships with the people producing our collections, rather than simply buying anonymously through third parties.

We ask all of our production partners to confirm their working conditions and manufacturing standards, and our suppliers are regularly audited for compliance.

That gives us an important level of reassurance, but we still believe direct relationships matter hugely. Audits are valuable, but we don't want to rely on paperwork alone.

We want to know who we are working with, communicate with them directly, visit where possible, ask questions and build relationships over time. If something doesn't feel right, or we aren't comfortable with the answers we're getting, we won't continue that relationship.

Moving away from fast fashion

Folkster actually began as a vintage store back in 2008.

As we grew, we moved into selling other fashion labels and, for a period, found ourselves much closer to the fast-fashion model than we wanted to be.

It didn't sit well with us.

The constant turnover of styles, the potential for waste, variable quality and the distance between retailer and manufacturer made us rethink the kind of fashion business we wanted Folkster to become.

So we started moving in a different direction.

Today, the majority of our fashion collection is designed by Folkster, and our aim is to continue increasing the proportion of our collection that we design and develop ourselves.

Designing our own collections also means we can focus on styles we believe have longevity rather than constantly replacing them simply because a new season has arrived.

If a Folkster gown works, our preference is to develop it in new colours, fabrics or variations rather than automatically discontinue it.

Buying less, and buying more carefully

We try to buy stock thoughtfully and in quantities that make sense for our business and customers.

We would much rather reorder a successful style than massively overbuy at the beginning of a season and be left with unnecessary stock and waste.

Where possible, we also consolidate shipments and work with the same production partners across multiple collections.

Alongside our own designs, we still carefully source selected pieces from other brands and makers that we love. We call these Folkster Finds.

For categories we don't manufacture ourselves, such as accessories, we aim to work with established, reputable suppliers, and we're also continuing to seek out more independent Irish makers and small businesses.

What comes next?

We still have plenty we want to improve.

Our longer-term goal is to have even greater visibility over our production, continue building long-term relationships with a small number of trusted partners, increase factory visits and keep asking better questions about how and where our products are made.

We don't think sustainability is something a fashion business can simply declare itself to have "achieved".

For us, it's an ongoing process of trying to make better decisions as we grow.

And we genuinely welcome customers asking us these questions. The more all of us ask where our clothes come from, how they're made and who makes them, the more pressure there is on the whole industry to keep doing better 💛

As part of our aim to grow responsibly, we are thrilled that 80% of our event wear is now designed here in Ireland <3 That means that when you buy with us, you allow us to reinvest in our team and our line, making it possible to get that number to 100% so THANK YOU!

Our in-house desinger Kerrie Ward works with our owner/creative director Blanaid Hennessy and Buyer Nerea Fernandez to create our collections. Yes it's a tiny team - but we work hard and love what we do. We are grateful to have this opportunity to create :) <3

Read more about our production and more under the first question in this section :)