Here's some information our Folkster brides have found helpful about booking in for their Bridesmaid Appointments and the ordering process. If we've left anything out, we are always more than happy to help - jump onto live chat or pop us a mail to hello@folkster.com :)

BRIDESMAIDS APPOINTMENT INFO

WHEN SHOULD I BOOK MY BRIDESMAIDS APPOINTMENT?

We usually recommend coming in for an appointment 6-7 months before just to allow for pre-ordering. As we have three types of ordering systems here at Folkster, it all comes down to our stock levels and current quantities in the dresses you decide to go with at the time of your appointment.

We wouldn't want you to have any additional stress with the lead-up to your wedding, so it's a good idea to leave enough time for any alterations you may need to have done before your big day :)

You can use our online scheduler "Book A Bridesmaids Appointment" to select a date that suits you, we'll look forward to seeing you and your crew then! :) 

HOW LONG SHOULD I ALLOW FOR ORDERING MY BRIDESMAIDS OUTFITS?

If you are making an in-store appointment or buying online but sizes are low, we recommend allowing 6-8 weeks for restock of your item. If they are on our restock list, you will be able to pre-order some items in the appointment to ensure you get the sizes you need :)

Depending on the style of dress and when we’re due to have it back in stock, it could take around 6-7 months to restock the item but your in-appointment stylist is there to assist you with the ordering of it all :) 

DO I HAVE TO HAVE AN APPOINTMENT TO TRY ON BRIDESMAID GOWNS?

We do recommend booking an appointment as we want you and your bridesmaids to have the best experience in your own space and with one of our lovely stylists :)

However we do always try our very best to facilitate all of our bridesmaids groups as best we can and understand availability is not always there on the day you and your bridesmaids are available altogether to make it to one of our stores.

You can of course come to our walk in area where you can browse and try on our dresses in the main fitting rooms :)

HOW LONG WILL OUR APPOINTMENT BE?

Our private fittings are scheduled for one hour and 30 minutes, which should leave enough time to find out your preferences for colours or fabrics and hopefully assist you towards choosing your perfect combination to suit you and your bridesmaids :)

HOW MANY PEOPLE CAN I BRING?

We can not wait to meet you and your chosen few! :) Our fitting rooms can accommodate up to 6 comfortably so we recommend bringing no more than 5 along with you to your appointment.

If it's the case that there would be more than this in your bridesmaids group, please pop us an email at hello@folkster.com and we'd be more than happy to see what we can do to accommodate you :)

WHERE ARE THE APPOINTMENT ROOMS & HOW DO I BOOK IN?

Our appointment rooms are located in both Folkster Kilkenny and Dundrum where we have a selection of gowns to choose from as well as matching belts and accessories to help you find your perfect look (hopefully!) :)

It's easy to book in an appointment at a time and day that suits you by seeing the availability for both locations on our appointment calendar >here< :) 

NEED TO CANCEL OR CHANGE YOUR APPOINTMENT?

To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email hello@folkster.com with your appointment date and time along with the name on the booking to ensure cancellation :)

We can only accept cancellations at minimum 72 hours prior to the start of your booked appointments, any cancellations after that time will nullify your deposit which will then not be refundable. Unfortunately the booking deposit can not be transferred to another appointment or stock or gift voucher or store credit :)

ORDERING INFO

I HAVE CHOSEN MY BRIDESMAIDS GOWNS, CAN I BRING THEM HOME ON THE DAY?

Of course, we would always want you to be able to take your dresses away with you on the day so the lovely stylist you have in your appointment would always check the stockroom in the store you have your appointment in and see if we have all the sizes you need here. If not, we would then check with the team in our other store and also our warehouse :)

If we have the sizes you need, we would also be able to take the sale for you on that day and if coming from another location we would ship out from our warehouse or other store arriving to you in around 3-5 business days. We can also offer express post which is an additional cost of €9.95 and is 1-2 day delivery in Ireland. You can also opt for in-store pickup, if they are sent from our warehouse to the store it can take up to 2 weeks. If it happens we do not have the sizes in current stock, your stylist would then look at pre-ordering for you.
See the next question for more info :)

I'VE BEEN TOLD I NEED TO PRE-ORDER, WHAT DOES THIS MEAN?

Pre-ordering just means that we would take a full payment upfront, guaranteeing the dresses are yours. As we order these for you in the sizes you need there is no exchange or refund when we process a pre-order for you.

Pre-order is the longest wait time you would have, it could be a number of weeks or months. For this reason, we do advise the 6-7 month gap between your appointment and your wedding and of course to allow for any alteration that you may need to have done with your seamstress on them also. As we wouldn't want you to have any additional stress with the lead-up to your wedding, it's a good idea to leave enough time :)

Pre-orders come in at different times and the time it is due will depend on the gown you choose :)

HOW WILL I KNOW WHEN MY PRE-ORDER IS READY?

When your dresses arrive to us on location, they are shipped to you straight away and you would then receive a confirmation email to let you know they are on the way :)

If you need to contact the team regarding your pre-order please send your order details and name to hello@folkster.com and we will see if we can help you in any way possible :)

DO I NEED TO PRE-ORDER OR IS A RESTOCK ALERT BASICALLY THE SAME THING?

Signing up for a restock alert only lets you know via email that that particular item is back in stock and does not guarantee you the gown when it arrives in to us. 

Most gowns will be due for a restock and these will also be available to pre-order.

There will occasionally be some styles that are discontinued and these ones unfortunately, would not be on a pre-order but this isn't something you would need to worry about as your stylist would have you informed of this if you were heading towards wanting dresses that had to come from current stock only :)

We recommend a pre-order to guarantee the dresses are yours when a restock arrives in - we don't want you to miss out, and we cannot hold items when they arrive in after a restock notification is sent as it is a first come, first served basis. So this is why a pre-order would be the preferred way for our customers, to ensure the gown/s you have chosen are kept aside for you when our order comes in :)

OTHER USEFUL INFORMATION

WHAT IS THE PRICE RANGE OF YOUR GOWNS?

Our range of gowns has something for everyone - Starting from €129.95 and with some styles that combine the same fabrics & colours if it's a Mix & Match look you are after. We also have separates too which start at €59.95 :)

DO YOU OFFER/INCLUDE ALTERATIONS?

No unfortunately not - we do not offer alterations in either of our stores. We recommend seeking our a reputable Bridal Alterations service, either through friends recommendations or online reviews :)

I PURCHASED MY BRIDESMAIDS GOWNS MONTHS AGO, BUT NOW NEED ONE OF THEM IN A LARGER/SMALLER SIZE - WHAT CAN I DO?

Pop us a mail to hello@folkster.com with the details of your purchase and your order number or receipt, and we will do our very best to accommodate you :) Please note: if the gown is an old style that is now sold out and not being restocked, we may not be able to accept that return - with our deepest apologies. But you can be assured that we will always try our best :)

WHAT ABOUT RETURNS + EXCHANGES?

Items purchased must be returned within 14 days of receipt of goods to qualify for a full refund or exchange. Returns can be made via post to either of the addresses listed on our returns page or can be returned in-store by pre-arranging first by email to hello@folkster.com :)

If you need any other information at all - please contact us! :)