FAQs

PRIVACY & SECURITY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

What do we use your information for?

 

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience (your information helps us to better respond to your individual needs)

; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 03/08/2012

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below.

https://www.folkster.com

Folkster, 27 Patrick Street, Kilkenny, Ireland or email hello@folkster.com or call us on +353 56 7703312

RETURNS & REPLACEMENTS

RETURNS POLICY

Unworn items can be returned for refund only when received within 14 days of purchase. Terms and Conditions apply - please see below. 

*VINTAGE ITEMS* ARE NON-RETURNABLE WITHOUT MAIL AGREEMENT. Due to the nature of vintage items, we regret that we can only refund vintage items if it has been agreed with us via email that you may return if the garment does not fit correctly, or if there is damage that was not made clear at the time of purchase, mutually agreed by Folkster that it could not have occurred while in the ownership of the purchaser. We hope you understand the need for this and please note we are always as reasonable as possible.

*SALE ITEMS* are non-returnable unless faulty.*

TERMS & CONDITIONS

IMPORTANT: All return items must be UNWORN, UNWASHED with tags in place, and with order number or proof of purchase.

They must not have odours of smoke, perfume, pets etc.

They must not have makeup/tan marks (clothes) or scuffs (shoes).

Items that do not meet these criteria or are non-returnable, will be denied. In this case, we will also not be responsible for the cost of returning it to the customer.

  • - Folkster is not responsible for the return costs except in the case where you are returning an item as faulty.
  • - We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.
  • - If a return item is misplaced in the post, it is up to the customer to investigate the matter with the postal or courier service they used.
  • - We can only refund an item once we have received it and not before.
  • - Refunds must be returned via the method of original payment.
  • - Once we have received your package, your refund will be processed within 7 business days.
  • - You will be notified via email at the email address listed on your account when your order was placed.
  • - Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
  • - Shipping charges on non-faulty items are non-refundable.

HOW TO RETURN

Please follow the instructions on the return form included in your package and return your items TO ARRIVE WITHIN 14 DAYS of receipt of your purchase, to the address below.

Please ensure you enclose the correctly filled returns form.  

Please do include your order number on the outside of the envelope and return as follows to:

__________________________ 
To : FOLKSTER RETURNS 
ORDER NUMBER : __________ 
FOLKSTER
27 PATRICK STREET 
KILKENNY 
IRELAND ______________________________________

Contact Us

Mail us direct to hello@folkster.com or call us on 00 353 56 7703312

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We accept:

Cards are processed manually via our terminal in-store, ensuring the securest transaction possible.

CONTACTING US

Contact Us

Mail us direct to hello@folkster.com or call us on 00 353 56 7703312

contact us  Want us to get back to you?

* Required Fields

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